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LET’S SEE WHAT ARE RETAILERS AIMING TO ACHIEVE THROUGH TECHNOLOGY IN UK?

Jan 15, 2018 | Courier Service

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We haven’t just been talking about improving our sameday courier service in London. We encourage you to check our overseas parcel delivery options. On 2017 We have reduced direct solo delivery journey times in London to hours, we believe that we brought huge benefits to the logistics industry on 2017.

With the digital revolution fully underway, tech geniuses for big-brand retailers probably feel like kids in a candy store right now. With big budgets to experiment with and ground-breaking new solutions coming from every angle – who could blame them? But there’s one thing retailers should avoid at all costs – and that’s using technology for the sake of it.

Technology is usually employed by retailers under the guise of improving the customer experience, which is nice and easy on the ear, but this isn’t always the reality, is it?  For example, do we really enjoy scanning our own items at the supermarket checkout and trying to catch the attention of staff when things go wrong? Do we honestly experience meaningful  interactions and speedy resolutions with faceless chatbots? Not likely. These examples of “applied technology” aren’t always about benefitting the consumer, but rather, removing the need for a human head to the benefit of the retailer. Dicey ground if you dare step on it.

Sure – retailers should embrace technology wherever possible but using it to replace human interactions is unlikely to yield a solid return. Many argue technology and automation should be used as a complementary tool for a well-trained and valued workforce it can never replace. That’s why the savviest retailers out there are busy using technology ntelligently.

What exactly does intelligent use of technology look like?

Intelligent use of technology in the retail sector is, of course, driven by the need to maximise the bottom line – but that doesn’t necessarily mean cost savings. This is about finding new ways to be where customers are, leveraging the benefits of their own devices and technology, and above all, finding ways to make their lives easier than ever before.
There are some great examples of how technology is being intelligently used in UK’s retail sector. Some are breaking new ground with alternative checkout methods, such as Amazon with its online grocery shopping (avoiding the checkout altogether), click-and-collect, or home hubs like Google Home and Amazon Alexa which are capable of automatically creating shopping lists and even placing orders. Anything that makes the process of checking out easier or entirely avoidable is on the table for retailers.

The winning formula
So what is the winner formula? By using technology along with the rght delivery service, you are sure to improve your customer satisfation.

Why You Should Trust Us With Your Same Day Courier Needs

When using our courier service, it’s a great idea to consider all modes of transport to understand which one best suits the service required. With motorbike couriers  you can be sure that your parcels will arrive on time with a higher level of security. Motorbikes can manoeuvre faster through the business London streets, guaranteeing a time efficient service overall.

Alternatively if your agricultural goods are heavy or bulky, our van courier is what you need.

At a glance, the following points are just some of the reasons why our clients have entrusted us for the past 10 years as a widely recognised trusted name within the courier industry:
  •  Direct solo door-to-door service
  •  Up to 25% lower prices than our nearest competitors
  •  Guaranteed delivery with strict deadlines met
  •  Excellent, personalised customer care
  •  No hidden charges or costs
  •  No admin fees
  •  Tracking packages in real time
  •  State-of-the art booking technology
  •  All vehicles are monitored and tracked using the latest GPS technology
  •  Book online, email or over the phone
  •  London, national or international service
  •  Over 10 years in the transport industry
  •  100% satisfaction guaranteed

At CTS, we are transparent through every step and our principles, combined with our expertise, will help meet your courier needs. Our use of GPS tracking will also allow you to oversee your delivery from start to finish.